About the Role
We are working with a well-established and growing financial services organisation looking to hire an IT Support Analyst to join their internal IT team on a permanent basis. The role will require you onsite 5 days a week, close to Woodford.
This is a hands-on, user-facing position suited to someone with a strong background in IT support who is looking to further develop their skills across modern Microsoft technologies and cloud environments.
You will play a key role in supporting internal users, managing devices, and maintaining core IT systems, while gaining exposure to infrastructure and cloud-based technologies.
Key Responsibilities
User Support & Service Desk
- Provide 1st to 3rd line support to internal users
- Troubleshoot hardware, software, and Microsoft 365 issues
- Act as a key point of contact for IT queries
- Manage and resolve tickets within agreed SLAs
- Manage users in Azure AD (Entra ID)
- Assign Microsoft 365 licences and permissions
- Support onboarding and offboarding processes
- Assist with MFA setup and account access issues
- Manage laptops and mobile devices using Microsoft Intune
- Configure devices, deploy software, and enforce security policies
- Support internal IT systems and environments
- Assist with cloud platforms and virtual environments
- Troubleshoot more complex technical issues
What We’re Looking For
Essential:
- Experience in a 2nd Line or early 3rd Line IT Support role
- Strong experience with:
- Microsoft 365
- Azure AD / Entra ID
- Intune / Endpoint Manager
- Experience working in a ticket-driven environment
- Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Exposure to Azure infrastructure or virtualisation
- Experience with firewalls
- Relevant certifications (Microsoft, ITIL, CompTIA)
The Environment
- Modern office setting with excellent transport links
- Collaborative and supportive IT team
- Opportunity to gain exposure to cloud and infrastructure technologies
- Strong focus on employee wellbeing and team culture
Why Apply?
This role offers the chance to join a growing organisation where you will remain hands-on while developing your skills across modern IT systems. It is ideal for someone looking to progress from support into broader infrastructure or cloud-focused responsibilities over time.
