Service Desk Analyst
Location: Birmingham B6
Are you a natural problem solver who thrives in a fast-paced IT environment? Do you enjoy helping people and want to build your career in technology support?
We are seeking a Service Desk Analyst to be the first point of contact for IT support within a leading UK distributor of technology solutions.
As a Service Desk Analyst, you will:
We’re looking for someone who is:
What’s on Offer
Location: Birmingham B6
Are you a natural problem solver who thrives in a fast-paced IT environment? Do you enjoy helping people and want to build your career in technology support?
We are seeking a Service Desk Analyst to be the first point of contact for IT support within a leading UK distributor of technology solutions.
As a Service Desk Analyst, you will:
- Provide day-to-day IT support for hardware, software, telephony, and data connections.
- Resolve first-line issues for desktops, laptops, printers, and mobile devices.
- Support user access through Active Directory and Office 365 administration.
- Assist with operating system updates, antivirus, and business application installs.
- Deliver excellent customer service and user training.
- Play a key role in IT projects and process improvements.
We’re looking for someone who is:
- Experienced in first-line IT support across hardware, networks, and applications.
- Confident with LAN/WAN, VPN, wireless, Active Directory, and Office 365.
- Logical, proactive, and detail-oriented with strong problem-solving skills.
- An excellent communicator who can engage with colleagues at all levels.
- Keen to learn and develop within a collaborative IT team.
What’s on Offer
- This is an onsite role
- 25 days holiday (with option to flex up to 30)
- 5% employer pension contribution
- Healthcare cash plan, life assurance, and wellbeing support
- Discounts portal, cycle to work scheme, and gym membership offers
- Volunteering scheme and employee assistance programme
- Enhanced maternity/paternity leave and career development opportunities
