Application Support – 4 days remote per week
Avanti Recruitment is partnering with a scaling tech business in Manchester to hire a Support Technician to join their small, close-knit support team.
You’ll be supporting users of a bespoke software platform used across the e-commerce and logistics world. This isn’t a high-volume IT support desk; you’ll be providing 1st line support, resolving queries related to system logic, platform rules, and workflow behaviour. It’s a calm, logic-based role that suits someone who enjoys understanding how systems work and helping people fix things that don’t.
The Role:
• Supporting users via phone and email
• Troubleshooting issues with platform rules and configurations
• Using a ticketing system and collaborating with developers
• Occasional remote access to investigate client setups
• Calm, professional, structured support, no frantic call centre vibe
Who This Suits:
• 1st line support with an interest in systems
• Logical, methodical thinkers
• Calm, structured communicators who don’t mind the odd tricky customer
• Tech-savvy – you don’t need to code, but should be comfortable with tools like SQL, Bash, Jira, etc.
• Manchester-based or commutable once a week
Why Apply:
• £28,200 salary
• 5 AL + birthday + bookable bank holidays + full Christmas shutdown
• BUPA health & dental
• 10–5 workday with full lunch
• 1 day per week in the office (Manchester)
• Free lunch, snacks, drinks
• Supportive, friendly team
• Clear progression if you want it, previous hires have moved into lead and dev roles
Interview Process:
• Quick intro call with the CEO
• Final interview with the support team
• No technical test — just some light logic questions
If this position is of interest, please apply now for immediate consideration.
Avanti Recruitment is partnering with a scaling tech business in Manchester to hire a Support Technician to join their small, close-knit support team.
You’ll be supporting users of a bespoke software platform used across the e-commerce and logistics world. This isn’t a high-volume IT support desk; you’ll be providing 1st line support, resolving queries related to system logic, platform rules, and workflow behaviour. It’s a calm, logic-based role that suits someone who enjoys understanding how systems work and helping people fix things that don’t.
The Role:
• Supporting users via phone and email
• Troubleshooting issues with platform rules and configurations
• Using a ticketing system and collaborating with developers
• Occasional remote access to investigate client setups
• Calm, professional, structured support, no frantic call centre vibe
Who This Suits:
• 1st line support with an interest in systems
• Logical, methodical thinkers
• Calm, structured communicators who don’t mind the odd tricky customer
• Tech-savvy – you don’t need to code, but should be comfortable with tools like SQL, Bash, Jira, etc.
• Manchester-based or commutable once a week
Why Apply:
• £28,200 salary
• 5 AL + birthday + bookable bank holidays + full Christmas shutdown
• BUPA health & dental
• 10–5 workday with full lunch
• 1 day per week in the office (Manchester)
• Free lunch, snacks, drinks
• Supportive, friendly team
• Clear progression if you want it, previous hires have moved into lead and dev roles
Interview Process:
• Quick intro call with the CEO
• Final interview with the support team
• No technical test — just some light logic questions
If this position is of interest, please apply now for immediate consideration.
