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Customer Support Analyst

Reading - Hybrid

Permanent

£20,000 - £25,000

Consultant

Ashley Clarke

Are you looking to launch your IT career with a rapidly growing software company? Avanti Recruitment is working with a company based in Reading that specializes in creating full life cycle and bespoke CRM platforms for small to medium businesses. They are seeking a junior IT Technician who is ambitious and eager to grow within the industry.

In this role, you will be the first point of contact for customers, handling emails, telephone calls, and troubleshooting issues. The role offers excellent opportunities for progression, with the potential to move into a 2nd Line Support role or explore different directions within the company such as Account Management, scripting, testing, or implementation.

No prior IT experience is required, but customer service experience, a great personality, and an interest in IT and technology are essential. The company offers fantastic benefits including 25 days holiday + Bank Holiday, private healthcare and well-being, life insurance, and a cycle-to-work scheme. If you have a passion for technology, apply now to join this exciting team!

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